Some employees OTOH . . .

Decided to make the jump (lurch) to Blu-ray. Off to JBHiFi for an LG that plays H.264, mpeg and the evil mkv files as well as DivX. Worked well for a week or two, then started freezing in mid-movie. Not good. Back to JB Indooroopilly, ready for the fray. Out in 15 minutes with a brand new one thanks to Brad. No arguments, no sending it off to be fixed, lost, dropped, lost again etc. Just take this new one sir. Not only does this one work brilliantly (I was a bit leery of LG as a brand) but ol' Brad has guaranteed good word-of-mouth publicity and my future business. And he knew what he was talking about!